Refund policy

Standard product returns

You may request a return of a standard, non-personalized product within 14 calendar days after delivery. Items must be unused, undamaged, and in their original condition, with proof of purchase. Please email lilingjia2@gmail.com with your order number before sending a return. We will provide return instructions and the appropriate return address.

Damaged, defective, or incorrect items

Please report any damage, defect, or incorrect item promptly, preferably within 7 days of delivery, with your order number and clear photos. This reporting request does not limit your statutory rights. We will arrange a replacement or refund as appropriate. If a return is required because of our error or a defective item, we cover reasonable return shipping costs.

Return shipping and refunds

For a change-of-mind return, the customer pays return shipping, and the original shipping charge is non-refundable unless required by law. No restocking fee applies. Once we receive and inspect the return, we will notify you of the outcome and issue an approved refund to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the credit. Contact us if you need help tracing a refund.

Custom and bulk orders

Personalized designs and custom-size items are not eligible for change-of-mind returns after production begins. This does not exclude remedies for defects, damage, incorrect fulfillment, or rights required by law. Bulk orders of standard, non-personalized products follow the standard return rules above unless a separate lawful written agreement is made before payment.

Order cancellations

Contact us as soon as possible to request cancellation. Standard orders can be cancelled before dispatch for a full refund. Custom orders can be cancelled before production begins for a full refund. Once custom production begins, change-of-mind cancellation may not be possible. If we cannot dispatch within the promised timeframe, we will offer a revised date or cancellation and a full refund for the unshipped order.

This policy does not exclude or restrict mandatory consumer rights.